Adapted practice prompt

线上 store 产品有问题

You are a university student. the item delivered is the wrong color and its packaging was badly damaged. Write an email to Online Store Support to receive the correct item without paying extra shipping.

In your email, do the following:

1. 1Describe the problem and when you noticed it.
2. 2Explain how the problem affects you or others.
3. 3Request a specific and reasonable solution.

根据主题改编，非 ETS 官方原题。