Adapted practice prompt

broken computer + 小家电

You are a university student. a computer and small desk lamp from your recent order stopped working after only two days. Write an email to Customer Service Team to replace both products or explain the return process.

In your email, do the following:

1. 1Describe the problem and when you noticed it.
2. 2Explain how the problem affects you or others.
3. 3Request a specific and reasonable solution.

根据主题改编，非 ETS 官方原题。